Liquidweb.com - Review - Managed Server
I’ve been with liquidweb.com for about 5 months and untill now i have 3 servers with them.
Pre-sales:
For the very first day their sales support team was excellent and answered extremely fast all of my pre-sales questions. They are a bit strict in customizing dedicated servers but i do not consider this thing a problem.
Every server was seted up correctly and without any kind of issues in about 24-34 hours.
Pre-sales support rate: 9/10 !
Technical support:
I consider myself a “bad customer” 
, i’m asking too much and want extremely fast responses for my tickets.
Liquidweb (at the beggining - first 3 months) has managed to answer all my tickets in a very short period (about 15-20 minutes) and solved all of my issues.
The last 2 months i observ that their response time has been a bit slow (about 35-50 minutes). I am sure that they have a lot of success out there and earned a large amount of customers in the last 3-5 months and i believe that this is the reasont for the delay on answering some tickets.
Allthough, if there is any kind of serious issue with the servers i can call them at any time and resolve my issue within minutes !
Also, i believe that they do not offer any kind of pro-active support, but this is not a serious problem if you are able to monitor your servers !
If they could work more with their tickets software and the assignments they do for every ticket i believe that liquidweb.com will manage to keep the lead in their field (managed dedicated servers).
Tech support rate: 7/10
Uptime and speed:
The uptime that i have with liquidweb in these 5 months is almost 100% !
Only a downtime in their network for about 25-30 minutes.
Also, the speed is fine for my needs.
Rate: 8/10
Generally:
If you need a fully managed server and you don’t have the budget to buy one from Rackspace or Datapipe, then Liquidweb.com is the place to find what you need !