Jodohost Reviews
I’ve found a nice review about JodoHost in WHT and i would like to share it here.
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JodoHost 1 YR Review
I’ve had a reseller account at JodoHost for about 1 year now. Here is how things are going … for anyone who is interested.
First, let me say that I am a very small web designer and I use the reseller account only for my own web design clients. I have no one who has just purchased hosting from me and does their own website design. I have about 60 clients … so it’s a very small operation. I am still a novice when it comes to the control panel and all the options … most of my clients want straight HTML and email, period. I researched reseller accounts for about 8 months before choosing JodoHost.
Their price continues to be a good value. I haven’t experienced any surprising charges … it’s been very stable and predictable.
However, the quality of service seems to be declining. I don’t know if this is growing pains from over-taxed servers or if they are understaffed, but there are definately more outages and server crashes than when I first signed on. Most of the time problems are acknowledged through email announcements, but more often now I find out there is a problem when I try to work on an account and I can’t get it to function. The email servers seem to be getting VERY slow to respond, and I’m experiencing more and more trouble with dns look up. They seem to be adding new servers all the time, so I think they’re trying to catch up to the demand.
One of the great features is the Live Chat with customer service. This has saved my sanity more than once. Even when they could give me no answers, except that “someone is working on it,” at least I could always contact a real person 24/7. This is a huge commitment by JodoHost and I don’t take it lightly. It is very much appreciated.
On the other hand, the tech support has gone from pretty good to absolutely horrendous. The trouble ticket response time now is anywhere from several hours at the least, to as much as 3-4 days. I’m convinced they are significantly understaffed in this area. For a novice like me, this is very bad. I don’t have to contact them often, but when I do, it is very frustrating to not get an answer or remedy for the problem for hours or a days. Honestly, this has cost be a couple of clients.
Some of the added features that I thought would be great sales tools, turned out to be a pig-in-a-poke. In particular, the osCommerce for online sales has so many bugs that unless you love tinkering with php, forget about getting the thing to work and return accurate sales records. JodoHost does not provide any support for third party software, and they are certainly not responsible for the shortfalls in osCommerce software, but it is something they offer to resellers as a tool and it is frankly useless.
I’m not frustrated enough to move to another reseller … yet. But, my confidence in JodoHost has been undermined. I’m hoping things improve soon. To be fair, this is my first reseller account and perhaps the current state of service is normal, and what I experienced in the beginning was exceptional. All I know is that things have slipped over the past 12 months and I’m more than a bit disappointed.
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