Review ServerMatrix
I have been with server matrix for about 8 months and this is a short Servermatrix review.
Pre-sales Servermatrix:
I was looking for a self managed P4 low-end dedicated server for one of my clients and i thought to give a try with servermatrix. Since then most of my servers was leased from LT and i would like to try another provider too.
So i’ve sent my pre-sales questions at their support and i got an answer fast enough.
The email was received in about 40-50 minutes and their staff explained to me everything i would like to know.
I’ve made the online payment and after 1,5 days my server was online.
Setup was ok, speed fine, the hardware seems ok, cpanel installed correct.
I believe that 30-35 hours for a Servermatrix dedicated server is a fair time period to wait.
Support servermatrix:
This is where the problems starts.
It seems that for them the most common solution to the problems that their clients have is an OS Reload (extra 25$). I understand that they do not offer fully managed servers but if a client is in really need for support i believe that they could do something better than OS Reloads.
Also i’ve noticed the bad english in the answers i got from their support staff (i’m not english or american but i can say when somebody does not speak english properly).
So, the most of their support staff seems to be located in India or something.
Network Servermatrix:
At the beggining everything was fine. Server very fast and without downtimes.
The last 2-3 month i’ve been with them was one of the worst experience that i had.
Downtimes or outages almost every week and the server was extremely slow almost any time of the day.
I could stay there without support but without a good network ?
Because of their network, i placed a cancelation and moved away.
If you are looking for self-managed server in a good network i do not recommend Servermatrix at all.