Ubersmith - Hosting Billing software
Recently i have found a new billing software to manage clients, tickets and invoices / payments for my hosting business clients and i am seriously thinking to give it a try.
Ubersmith Lite looks like a solid solution that i could use.
Some of the features included in Lite version:
Client Manager
* Automatic Invoicing and charging of Clients
Create the client’s billing, and only worry about them when they have a support question.
* Customizable Client Login.
Make the ubersmith system the portal for your clients. They only have to remember one login and password.
* Full featured API
Let ubersmith work with your order forms and other systems
* Create multiple Authorized Client Contacts…
Know who is authorized to make changes to the account and who to talk to for different situations (e.g. Tech, Billing, Emergency, etc)
* Improved Comments … Client and Service
We all have a great memory, until the client remembers it differently. Store conversations and notes on a per client and per service basis so nobody forgets.
* cPanel Integration
Create the account in ubersmith, and automatically provision the account on any CPanel server.
* Multiple Gateway Support
Authorize.net, Payment Alliance’s Navigate, Linkpoint, Echo, and Plug ‘n Pay.
* Customizable Notices
Each company has a personality. Ubersmith makes sure you can maintain your corporate image in every notice sent to the client.
Support Manager
* Have up to 3 departments to manage your tickets
Your company has departments, shouldn’t your support system?
Full featured mail filtering to get the right question to the right department.
* Private comments
On some support tickets, everyone has an opinion on how to solve it. Keep them stored with the ticket so everyone can read it.
* Improved Ticket Notifications
Receive notice of ticket updates in your email inbox as well as new tickets into the system.
* Client Association
Easily view other open and closed tickets by the same client.
Reports & Stats
* Aging Invoices
Stop counting days on your fingers … Ubersmith tells you which invoices are 30, 60, 90, and 120 days overdue.
* Payments Received
Easily find out how much you have received in the past day, week, month, quarter, and year. Then drill down to find out how it was received and who.
Admin & Configuration
* Improved User Management
Not all of your employees are privy to every department. Restrict access to billing information for tech support employees.
* Order Form Wizard
Create custom ubersmith ready order forms quickly and easily.
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Also you could check their Demo.
The price is extremely good !
Only 9,95$ / month for a leased license.
I believe that i would give a try to Ubersmith Lite and i will come back with a full review.